Customer Purchasing Terms & Conditions
Specialty Solutions Manufacturing, Inc.
119 South 3d St., Suite D-202, New Hyde Park, NY 11040
The following terms of this agreement apply to any party, direct or related to the purchase of materials from Specialty Solutions Manufacturing Incorporated, and PerfectPrimer.com, (hereafter known as SSM Inc.)
Any dealers, installers or otherwise, shall also be referred to as “customer”. The customer accepts, understands and agrees to honor all conditions placed forth herewith. These conditions will apply to ALL orders placed by the customer, either in writing, verbally electronically, or otherwise.
Manufacturer’s Warranty: All Products sold by SSM are warranted to be free from defects in material and workmanship for a period of one (1) year from date of shipment. All pricing is in U.S. Dollars.
The customer places all orders in accordance to, and in agreement with the following conditions:
Due to the uncertainty of transportation and labor conditions, SSM, Inc. cannot be responsible for delays in shipment or delays caused by third party carriers.
Manufacturers’ Warranty applies on products sold unless otherwise stated in writing.
A finance charge of 1½ % per month (18% annual percentage rate) will be added to any balance over 30 days past due.
If placed in the hands of an attorney (by either party) to enforce any rights hereunder, the customer agrees to pay all SSM inc. Attorney fees and expenses. Any legal proceeding shall take place in NY State under NY State law.
The foregoing warranty is in lieu of and excludes all other warranties not expressly set forth herein, whether expressed verbally in writing or otherwise or implied by operation of law or otherwise, including but not limited to any implied warranty of merchantability or fitness for a particular purpose relating to the use or performance of the goods.
Disclaimer: SSM Inc. makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. SSM Inc. does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on SSM Inc. or otherwise relating to such materials or on any sites linked to this site. Items on SSM Inc. may not be packaged as shown. SSM Inc. is not responsible for variation in product colors.
Limitations: In no event shall Specialty Solutions, Inc or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials.
SSM Inc. must be notified in writing of all issues relating to materials problems, or requests for returns (where allowed.)possibility of such damage. Items returned without prior permission, and/or those that are returned incorrectly within SSM guidelines, shall not be refunded.
In no way shall SSM Inc. and/or its representatives and/or employees be held responsible or liable for any damage incurred or caused by technical or installation support given either verbally, written or via any form of media. All buyers and/or users of products and/or materials found on this site do so at their own risk and SSM Inc. makes no guarantee of the outcome of use. Suitability of the product for a specific outcome is the full responsibility of the customer.
SSM Inc. is not responsible for any issues or failures related to moisture, hydrostatic pressure, site conditions known and/or unknown, mistakes made during application, failure to adhere to application guidelines including choice or quantity of product purchased, or incompatibility of the products not specified or approved to be used by SSM with their products. The customer agrees to determine the moisture content of their floor prior to application to determine suitable levels of moisture.
Revisions: The materials appearing on PerfectPrimer.com could include technical, typographical, or photographic errors. Specialty Solutions Inc, and PerfectPrimer.com does not warrant that any of the materials on its web site are accurate, complete, or current. We further are entitled to make changes to the materials contained on its web site at any time without notice.
Title to Goods: All sales are final at the time of order placement. All orders are final at the time a product order is placed by the customer, regardless of the date of shipment thereafter. However, title to SSM’s products shall pass to the customer upon shipping goods from SSM’s distribution center.
Shipping Terms: Specialty Solutions Manufacturing, Inc. (SSM) ships all products by regular ground delivery service. Non Expedited shipping times generally take 3-7 business days but could be longer. We may quote shipping times however the customer understands that these times are estimates and not guaranteed. Specialty Solutions or its representatives are not liable for loss due to longer delivery times.
The customer authorizes the shipper and delivery company to leave all packages without proof of signature. SSM is not liable for items lost, missing or stolen after delivery to the address provided by customer in the original order. Customer agrees to accept tracking information from the shipper (i.e. UPS, FedEx, USPS, etc.) and/or photographic evidence as acceptable proof of delivery of their order, with no signature required.
Materials that arrive later than expected or even on expedited orders are not the fault of responsibility or Specialty Solutions. They are the sole responsibility of the independent third-party shipping companies. Replaced materials will be shipped with the standard UPS Ground shipping.
If an expedited order is lost or broken by the shipper, Specialty Solutions will not reimburse or re-ship a replacement using the expedited method at their expense. SSM, does not set shipping rates, or receive reimbursement for shipping from the shipper when items are lost or damaged.
Cancellation policy: Order cancellation requests can only be sent by email to info@perfectprimer.com. Order cancellation requests received before processing has begun are refunded in full. If a cancellation request is received after an order has begun processing, but before it has been shipped, a ten percent (10%) restocking fee is deducted from the refund. Orders cannot be canceled once shipped.
Return policy: Returns can only be requested by email to info@perfectprimer.com. Request must be made within 21 days of the order being shipped. Customer agrees that any refunds for returned merchandise must be pre-approved in writing by Specialty Solution. Product must be shipped back within 7 days of return request being accepted. The customer is responsible for shipping returned materials at their own expense. Once returned product is received in good condition, a refund will be issued within 7 days, minus a twenty percent (20%) restocking fee and $32 per box for the original cost of shipping. If product is not received by the manufacturer unopened and in original condition, a refund or replacement cannot be issued. If the customer returns an item to the wrong address or without prior approval, they cannot claim it was returned and request the credit card company supply a partial of full refund. If product is lost or damaged during return shipping, a refund cannot be issued, however a reimbursement may be issued for customer’s shipping costs. It is highly recommended that customer ships original box inside another box to ensure it remains undamaged during return shipping.
Product replacement or customer account credit: SSM’s liability is expressly limited to the replacement of defective or damaged goods, or, at SSM’s sole election, to the crediting of the customer’s credit account with an amount equal to the purchase price of such goods, whether such claims are for breach of warranty or negligence.
Customer agrees to accept either credit commensurate with the amount lost or defective materials, or a replacement as determined by Specialty Solutions. In the case of a need for replacement, Specialty Solutions will send a pre-paid return label. Materials must be returned by the customer before a replacement is sent.
Customer agrees that in case of damage during shipping or defect, customer must provide clear photos of the damaged materials in and outside of the box they came in. Failure to do so will result in no credit or replacement.
Customer agrees that in the event of a multi-item order, only the item damaged, missing or being returned may be part of any claim made. The balance of the order not in dispute may not be part of any reimbursement or compensation.
LTL Shipping Claims: The customer must inspect a goods shipment for damages and correctness before signing the delivery receipt. If customer accepts goods without signing a receipt, or verifying the orders, or accepts merchandise by virtue of an employee or surrogate, then all terms and conditions will still apply. In any or all of these situations, SSM cannot be held responsible for damage or shortage if not noted on the delivery receipt.
Any claim by the customer against SSM for damage or shortage must be made to SSM within five (5) days after the customer’s receipt of the goods and must be accompanied by the original bill of lading, signed by carrier, noting the condition claimed. In the event of merchandise being sent by the customer’s shipper, SSM accepts no responsibility for condition of freight received or any losses occurred during transportation.
Approved Methods of Payment: Payment in U.S. Dollars is required with the placement of each product order. No order will be shipped without prior payment-in-full for the product. Accepted methods of payment include (I) a Customer’s check up to $5,000.00 on verifiable bank funds (2) bank cashier’s check (3) bank wire transfer / ACH (4) approved credit card charge payment (5) utilization of a credit balance from the Customer’s Credit Account at SSM.
Acceptance of Terms: The terms and conditions stated above shall be binding upon SSM and the customer, and no change or modification may be made without a signed agreement between the parties. Customer accepts that completing and paying for a materials order, and checking the “I have read and approve the terms and conditions box” on the order form, is acceptance on their part of all terms and conditions that cannot be altered or or requested to be superseded by the credit card company. Customer understands that placing the order is an acceptance of all terms.
Note: The information contained herein is summarized only and is not a complete description of all of SSM’s terms, conditions, policies or procedures. Reference should be made to the Customer’s Manual, Customer’s Start-up Package and SSM’s Memos to Customers for additional information and further clarification.
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphic, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of SSM Inc.
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