It was great talking with you the other day. I wanted to share my delight in finding your product just in the nick of time.
I own a decorative,re-surfacing concrete company based out of Delaware. We had just completed turning 20 year old concrete, which was failing, cracking and looking bad, into what looked like granite. I pulled the color off of an existing stone wall. All the trades working on this property loved it and kept asking how I did it.
Unfortunately after two long days of work the owner was not pleased. She asked “Can we make it look like concrete?” She went on, “You know, concrete”. I was frustrated at her statement for her husband had asked me to do something special…….. which I felt I had. This husband and wife team owns a real estate company and flips houses often so, I wanted them to be happy with the results. In my years of creating stone works of art I had never had such a reaction.
What I learned from this experience has changed the way I do business in two ways. I’ll explain. Yes, the customer is always right or left in this case, but regardless of my ego and wanting to create something special, they could only imagine a finish look of concrete, not stone, rock or something found in nature but basic concrete. So lesson one was that if a customer wants a solid finish surface with one color then give them exactly that.
The second lesson relates to your product. Prior to learning about PerfectPrimer I would have had two choices:
- Grind off everything I had applied , thus creating a mess and spending more time doing that than it took to apply it.
- Break/remove the sealer with Xylene. This choice could be risky because of the possibility of not being absolutely sure that I had removed all of the sealer which could lead to future delaminating down the road or in the case down the steps.
The solution was your product. I wiped some of the sealer off, let it dry and then applied your product. After a second coat of the primer I went back to square one and applied two coats of the process I use, and sealed it again.
I let everything dry and came back the next day to find out that a neighborhood cat had decided to mark this new (yet to be sealed) area as his. Let me tell you, nothing absorbs cat liquid better than very lightly grey tinted bond coats. It is like dropped oil on a newly sanded piece of wood. ARG! (I said something different but you can insert any word you wish).
Anyway, I now had close to thirty man hours into this, an unhappy customer and a happy cat. I tried everything I knew to try to hide said stain but with no luck. The cat refused to “mark” the remaining surface in spite of verbal threats.
So I went back over everything again with your primer. Once dry I splattered down my product and hit it with a commercial fan until I could seal it. That day of course.! I now have a satisfied customer for they got the look they were after. Because of the steps involved I am not sure how or if I could have done it any other way so thank you for a product the “seams” to good to be true.
I think we often think something that is very easy for some reason cannot be as effective as something frustrating, difficult, messy and time consuming. I also think we tend to focus on working hard instead of working smart. I am now a firm believer that your product does the hard work smart.